Go to Datum
Get updates
History
Aug 2026 - Oct 2026
Incident
Degraded ALB Logs
Affected services:
Customer Portal
API
Resolved
ClickHouse has caught up.

Logs generated from 2026-09-16 18:11:43.399 UTC to 18:16:21.452 UTC (~4 minutes 38 seconds) were lost.

We are sorry for this loss of data and for the unavailability of log viewing today throughout the day.

We have added resiliency while restoring service, and have plans to add additional resiliency in the coming days.
Sep 16, 11:00 PM
Monitoring
NATS is now right-sized and is draining into ClickHouse. The incident will remain open until ClickHouse has caught up.
Sep 16, 7:46 PM
Identified
We have identified the issue, which is related to a change to enable replicated ClickHouse and the exacerbated by undersized NATS.
Sep 16, 5:04 PM
Investigating
We're investigating an issue where request logs for Application Load Balancers are not available. Log events are being generated as expected, but are not being written to our log storage backend, so recent logs are missing from the console and API. Logs will be buffered until the pipeline fully recovers.

Load balancer traffic is not affected — requests are being routed and served normally. This issue is limited to log visibility.
Sep 16, 4:50 PM